Frequently Asked Questions

What makes Fido & Finch toys different from other dog toys?

Most dog toys are labeled “non-toxic,” but that claim isn’t regulated. Fido & Finch toys are made from Human Grade materials, independently tested for safety, and certified with the Pet Product Standard of Excellence. This seal represents verified transparency, durability, and trust in every product we make.

What does “Human Grade” mean?

“Human Grade” means every component meets the same purity and safety standards required for products made for people. It guarantees non-toxic, traceable materials that are safe enough for human contact and gentle enough for dogs. Each product undergoes independent laboratory testing before earning the Pet Products Standard of Excellence Seal.

Why are some dog toys unsafe?

Many toys use unregulated plastics, dyes, or fillers that can release toxins when chewed. Studies show traces of lead, phthalates, and arsenic in nearly half of mass-market pet toys. Fido & Finch partners with independent testing labs to ensure our toys are free from harmful substances and meet the strict standards behind the Pet Products Standard of Excellence

Are your toys safe for all breeds, ages, and chewing styles?

es. Fido & Finch toys are available in multiple firmness levels to fit your dog’s size, age, and bite strength. Each design is independently tested for durability, gum safety, and break resistance, ensuring safe play for puppies, seniors, and power chewers alike—all verified under the Pet Products Standard of Excellence.

What happens if my dog chews off a piece of the toy?

Our Human Grade materials are non-toxic and inert, meaning small fragments pass safely if swallowed. We still recommend replacing any toy that shows visible wear. This durability standard is one of the core requirements of the Pet Products Standard of Excellence.

Do your toys help clean teeth?

Yes. Each Fido & Finch toy is designed with textured surfaces that gently massage gums and help reduce plaque buildup during play. The balance of firmness and flexibility strengthens jaws without harming enamel—qualities independently verified through the Pet Products Standard of Excellence testing process.

How are your products tested?

Every Fido & Finch toy is sent to independent third-party laboratories for chemical, toxin, and durability testing. Only products that meet or exceed these safety benchmarks earn the Pet Product Standard of Excellence, our highest mark of verified quality.

Where are Fido & Finch products made?

All Fido & Finch toys are proudly made right here in the USA, in the state of Maine. We use U.S.-sourced Human Grade materials from verified suppliers and maintain strict quality control through every step of the process. Our commitment to domestic manufacturing supports American craftsmanship while ensuring the highest safety and transparency standards.

How do I clean Fido & Finch toys?

Most toys are dishwasher safe on the top rack or can be washed with mild soap and warm water. Let them air dry completely before reuse. All products are tested for cleaning safety and material stability as part of our independent certification process.

What does the Lifetime Guarantee cover?

Buy it once, own it for life. Every Fido & Finch product is backed by our Lifetime Guarantee, because we stand behind the quality of what we make. If a toy ever breaks, we’ll replace it—no hassle, no fine print. You and your dog are our partners in continuous improvement; every product you buy helps us learn, refine, and make the next one even better. Think of it as being part of our R&D lab, right in your living room.

Have a question not on the list?

We would love to hear from you. Just ask.